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  • Can I purchase just one box?
    「よくある質問」はサイトや Wix モバイルアプリのどのページにも追加することができます。
  • My item arrived damaged!
    We do our best to protect the boxes to avoid transit damages, but sometimes carriers can get too rough with the boxes. If any of the snack or food packages in the box are torn or damaged, please take a photo and send it to us. We will send the same item again next month.
  • Do you provide allergy information or offer a custom box?
    We don’t provide allergy information in English for the snacks, and we’re unable to customize the items in our boxes. However, if you avoid meat for religious reasons, we can replace the noodles with a non-meat or vegetarian option. Additionally, for example, if you live in the US, we can’t include meat products due to import regulations, so we’ll adjust the contents as much as possible.
  • Do you offer a vegan-only or halal-only box?
    If you avoid meat for religious reasons, we can replace the noodles with a non-meat or vegetarian option. However, we are not able to replace other items, such as snacks. Additionally, for example, if you live in the US, we can’t include meat products due to import regulations, so we’ll adjust the contents as much as possible.
  • Is the box shipped from Japan?
    Yes! We ship the box from Osaka, Japan. All packaging is also done by Japanese staff.
  • How can I cancel my subscription?
    You can cancel your subscription easily anytime by logging into your account. Please note the 3-month, 6-month and 12-month plans cannot be canceled or refunded after the first box has been shipped.
  • 画像、動画、GIF を挿入することはできますか?
    はい。メディアを追加する方法: 1.ダッシュボードまたはエディタを開く 2.新しく追加、または既存のものを編集 3.回答のテキストボックスに GIF を追加、または 4.メディアファイルを追加して保存
  • 「よくある質問」のタイトルを編集、削除するには?
    エディタのよくある質問ページ「設定」ボタンをクリック モバイルアプリは Wix Ower アプリの「サイト概要」で編集
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